Ordering & payment FAQs

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UPDATE (6th December 2021): Unfortunately, we've had a few problems with our carrier which has meant we've been slower than usual at despatching your orders. We're really sorry about this, lovelies! But don't worry - we're working to get everyone's orders out ASAP!

What payment methods do you accept?

You can pay using your credit or debit card with PayPal. You don’t need a PayPal account.

With PayPal, you can also choose to buy now, pay later, or split your payment into three instalments – with no interest whatsoever!

I have a discount code. How do I add it to my order?

You can add a discount code to your order in your bag – just look for the ‘add discount code’ link.

Can I pay by bank transfer?

Yes, but you’ll need to contact us first. Tap the help button in the bottom-right corner to get in touch.

Please bear in mind that paying by bank transfer will take longer than paying by PayPal – we won’t be able to despatch your order until the funds have arrived in our bank account.

Do you charge VAT (value-added tax)?

Nope, we don’t currently charge VAT!

I’m having problems ordering. Help!

Don’t panic! Tap the help button in the bottom-right corner to get in touch and we’ll do our best to help. The more you tell us about what’s going wrong, the better we’ll be able to help you.


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