Ordering & payment FAQs


IMPORTANT UPDATE: International deliveries are currently experiencing significant delays. This is due to the coronavirus pandemic and is beyond our control. Please bear with us. For more information about international deliveries, check the Royal Mail website.

What payment methods do you accept?

We accept all major credit and debit cards using PayPal. Don’t have a PayPal account? That’s fine – you don’t need one to pay using PayPal with your debit or credit card.

You can also buy now, pay later with Klarna.

I have a discount code. How do I add it to my order?

You can add a discount code to your order in your bag – just look for the ‘add discount code’ link.

Can I pay by bank transfer?

Yes, but you’ll need to contact us first. Tap the help button in the bottom-right corner to get in touch.

Please bear in mind that paying by bank transfer will take longer than paying by PayPal or Klarna – we won’t be able to despatch your order until the funds have arrived in our bank account.

Do you charge VAT (value-added tax)?

Nope, we don’t currently charge VAT!

I’m having problems ordering. Help!

Don’t panic! Tap the help button in the bottom-right corner to get in touch and we’ll do our best to help. The more you tell us about what’s going wrong, the better we’ll be able to help you.

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