Ordering & payment FAQs

What payment methods do you accept?

We accept all major credit and debit cards using PayPal. Don’t have a PayPal account? That’s fine – you don’t need one to pay using PayPal with your debit or credit card.

You can also buy now, pay later with Klarna.

I have a discount code. How do I add it to my order?

You can add a discount code to your order in your bag – just look for the ‘add discount code’ link.

Can I pay by bank transfer?

Yes, but you’ll need to contact us first. Tap the help button in the bottom-right corner to get in touch.

Please bear in mind that paying by bank transfer will take longer than paying by PayPal or Klarna – we won’t be able to despatch your order until the funds have arrived in our bank account.

Do you charge VAT (value-added tax)?

Nope, we don’t currently charge VAT!

I’m having problems ordering. Help!

Don’t panic! Tap the help button in the bottom-right corner to get in touch and we’ll do our best to help. The more you tell us about what’s going wrong, the better we’ll be able to help you.


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