Ordering & payment FAQs

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CORONAVIRUS UPDATE: We're shipping orders as normal but there may be some delays in the time they take to get to you, particularly for international orders. Please bear with us. For more information about international deliveries, check the Royal Mail website.

What payment methods do you accept?

We accept all major credit and debit cards using Stripe, and you can also buy now, pay later with Klarna.

Don’t forget – you can also use Pink Points you earned from previous orders! Read more about how Pink Points work here.

I have a discount code. How do I add it to my order?

You can add a discount code to your order in your bag – just look for the ‘add discount code’ link.

Can I pay by bank transfer?

Yes, but you’ll need to contact us first. Tap the help button in the bottom-right corner to get in touch.

Do you charge VAT (value-added tax)?

No, we don’t charge VAT.

I’m having problems ordering. Help!

Don’t panic! Tap the help button in the bottom-right corner to get in touch and we’ll do our best to help. The more you tell us about what’s going wrong, the better we’ll be able to help you.


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