Delivery FAQs

Close

UPDATE (25th March 2022): We're closing down so it's taking us a little longer than it usually would to despatch orders. If you're still waiting for your order, don't worry - we'll get it to you as quickly as we can!

Where do you deliver to?

Anywhere in the world, hunny!

How much do you charge for delivery?

Our delivery pricing is simple:

DestinationPrice
UK£3.99
Europe£5.99
Rest of world (exc. USA)£7.99
USA£9.99

For delivery outside the UK, tracking isn’t included as standard but can be added on for an additional £3 – just look for the ‘Tracked’ delivery option at checkout.

Please note that if you live outside the UK, you may be charged import duty or VAT by your country’s tax authority. You will usually be asked to pay this either just before or on delivery.

When will my order arrive?

First, check that your order is marked as 'completed' in your account. All orders start off as 'processing' and are marked as 'completed' when they're on their way to you.

When your order's despatched, and marked as 'completed', this is how long it should take to reach you:

RegionDelivery aim
UKNext working day (including Saturdays)
EuropeThree to five working days
Rest of worldSix to seven working days

You should get an email from us when your order's on its way, and you may get another email with a tracking number too. No emails? Check your spam folder just in case they're in there.

Is your packaging discreet?

By default, no – the What A Drag logo appears on most of our packaging.

If you want something a little more discreet, just contact us.

How can I check the status of my order?

You can check the status of your order by logging into your account.

My order is ‘processing’. What does that mean?

If your order is marked as ‘processing’, it means your order was successful and we’ll despatch it ASAP.

My order is ‘completed’. What does that mean?

We mark your order as ‘completed’ when we’ve dropped it off at the Post Office. This means your order is on its way and should arrive shortly (check the table above to see how long it’ll take).

My order hasn’t arrived. What do I do?

First, login to your account and check the status of your order.

If your order’s ‘completed’ but hasn’t arrived within the time frame shown in the table above, contact us.


< Back to contents

Back to top