Delivery FAQs

How can I get free delivery?

We offer free UK delivery on all orders over £30. Just add £30-worth of items to your bag and the ‘free shipping’ option will be available.

Where do you deliver to?

Anywhere in the world! Except the US and Canada (sorry).

When will I get my items?

We aim to despatch all orders the next working day (including Saturdays) using Royal Mail. You should get an email from us when your order's on its way - check your spam or junk folder just in case it went in there.

Here's how long the different delivery options can take to arrive:

Delivery optionDelivery aim
UK (1st Class)Next working day (including Saturdays)
Worldwide (International Standard)Three to five working days

Please note that these are delivery aims and not guarantees, so they might take a little longer to arrive in some cases.

If you ordered a wig with free UK shipping, we'll send it 1st Class Signed For, meaning it should arrive the next working day (including Saturday).

If you need guaranteed delivery, please contact us before you order as this option isn’t available by default.

My items haven’t arrived. What do I do?

Let us know as soon as possible and we’ll do our best to help.

Please note: If you buy a pre-order item along with something else, we’ll despatch them all at the same time. So you may have to wait a little longer for the other item. If you don’t want the pre-order to hold the other item up, make sure you order it separately.