Delivery FAQs

How can I get free delivery?

We offer free UK delivery on all orders over £30. Just add £30-worth of items to your bag and the ‘free shipping’ option will be available.

Where do you deliver to?

Anywhere in the world!

When will I get my items?

We aim to despatch all orders the next working day (including Saturdays) using Royal Mail.

You should get an email from us when your order's on its way - check your spam or junk folder just in case it went in there. You can also check the status of your order by logging into your account.

Here's how long the different delivery options can take to arrive:

RegionServiceDelivery aim
UK1st ClassNext working day (including Saturdays)
EuropeInternational StandardThree to five working days
Rest of worldInternational StandardSix to seven working days

Please note that these are delivery aims and not guarantees, so they might take a little longer to arrive in some cases.

If you ordered with free UK shipping, we'll send your order 1st Class, meaning it should arrive the next working day (including Saturday).

If you need guaranteed delivery, please contact us before you order as this option isn’t available by default.

My order is ‘completed’. What does that mean?

We mark your order as ‘completed’ when we’ve dropped it off at the Post Office. This means your order is on its way and should arrive shortly (check the table above to see how long it’ll take).

My order hasn’t arrived. What do I do?

First, log in to your account and check to see what the status of your order is.

If your order’s ‘completed’ but hasn’t arrived within the time frame shown in the table above, let us know and we’ll do our best to help.