Account FAQs


UPDATE: Some deliveries are taking longer than usual to arrive. This is due to the coronavirus pandemic and is beyond our control. Please bear with us. For more information about international deliveries, check the Royal Mail website.

Help, I’ve forgotten my password!

You can reset your password on this page. Just enter your username or email address and we’ll send you a link to choose a new password.

Don’t forget, you can also log in to your account using your Facebook, Google, PayPal or Amazon account. Just look out for the login buttons on the login page.

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