UPDATE (6th December 2021): Unfortunately, we've had a few problems with our carrier which has meant we've been slower than usual at despatching your orders. We're really sorry about this, lovelies! But don't worry - we're working to get everyone's orders out ASAP!
You can find answers to some of our frequently asked questions on the pages below.
Products
What we’re working on, and whether our lashes are vegan (spoiler alert: they are!)
Ordering & payment
How to pay, how to use a discount code, what to do if you’re having a problem checking out, and more!
Pink Points
What are they and how do they work?! Get the T here…
Delivery
How long it’ll take your order to arrive, what to do if it’s late, and more!
Return & refunds
What to do if there’s something wrong with your order when it arrives
Account
What to do if you can’t get into your account
Affiliate squad
How our affiliate scheme works and how to apply
If the answer you’re looking for isn’t here, just tap the help button in the bottom-right corner to get in touch.
