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UPDATE: Some deliveries are taking longer than usual to arrive. This is due to the coronavirus pandemic and is beyond our control. Please bear with us. For more information about international deliveries, check the Royal Mail website.

You can find answers to some of our frequently asked questions on the pages below.

  • Products
    What we’re working on, and whether our lashes are vegan (spoiler alert: they are!)
  • Ordering & payment
    How to pay, how to use a discount code, what to do if you’re having a problem checking out, and more!
  • Pink Points
    What are they and how do they work?! Get the T here…
  • Delivery
    How long it’ll take your order to arrive, what to do if it’s late, and more!
  • Returns & refunds
    What to do if there’s something wrong with your order when it arrives
  • Account
    What to do if you can’t get into your account
  • Affiliate squad
    How our affiliate scheme works, and how to apply

If the answer you’re looking for isn’t here, just tap the help button in the bottom-right corner to get in touch.


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