UPDATE: Some deliveries are taking longer than usual to arrive. This is due to the coronavirus pandemic and is beyond our control. Please bear with us. For more information about international deliveries, check the Royal Mail website.
You can find answers to some of our frequently asked questions on the pages below.
What we’re working on, and whether our lashes are vegan (spoiler alert: they are!)
- Ordering & payment
How to pay, how to use a discount code, what to do if you’re having a problem checking out, and more!
- Pink Points
What are they and how do they work?! Get the T here…
How long it’ll take your order to arrive, what to do if it’s late, and more!
- Returns & refunds
What to do if there’s something wrong with your order when it arrives
What to do if you can’t get into your account
- Affiliate squad
How our affiliate scheme works, and how to apply
If the answer you’re looking for isn’t here, just tap the help button in the bottom-right corner to get in touch.