You can find answers to some of our frequently asked questions on the pages below.
What we’re working on, and whether our lashes are vegan (spoiler alert: they are!)
- Ordering & payment
How to pay, how to use a discount code, what to do if you’re having a problem checking out, and more!
- Pink Points
What are they and how do they work?! Get the T here…
How long it’ll take your order to arrive, what to do if it’s late, and more!
- Returns & refunds
What to do if there’s something wrong with your order when it arrives
What to do if you can’t get into your account
- Affiliate squad
How our affiliate scheme works, and how to apply
If the answer you’re looking for isn’t here, just tap the help button in the bottom-right corner to get in touch.