FAQs

You can find answers to some of our frequently asked questions on the pages below.

  • Products
    What we’re working on, and whether our lashes are vegan (spoiler alert: they are!)
  • Ordering & payment
    How to pay, how to use a discount code, what to do if you’re having a problem checking out, and more!
  • Pink Points
    What are they and how do they work?! Get the T here…
  • Delivery
    How long it’ll take your order to arrive, what to do if it’s late, and more!
  • Returns & refunds
    What to do if there’s something wrong with your order when it arrives
  • Account
    What to do if you can’t get into your account
  • Affiliate squad
    How our affiliate scheme works, and how to apply

If the answer you’re looking for isn’t here, just tap the help button in the bottom-right corner to get in touch.

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